Technical Support Specialist

hace 4 semanas


Guayacán Barrio, Puerto Rico Computrition A tiempo completo
Job Title: Technical Support Specialist

Computrition is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing implementation and ongoing remote support services for our proprietary software applications.

Key Responsibilities:
  • Provide technical support for our software applications, including new installations, upgrades, and troubleshooting.
  • Work with our Development team to resolve escalated issues and assist with the creation of ongoing support documents.
  • Collaborate with our Project Management team on new installations or upgrades.
  • Assist with after-hours installations and participate in the 24x7 on-call rotation for our Technical Support team.
Requirements:
  • Formal training in Windows or Linux server-based networking environments or a minimum of 3 years' experience in a server admin role.
  • Experience in supporting third-party applications on various handheld devices.
  • Experience with SaaS and/or Cloud environments.
  • Experience in supporting and configuring HL7 interfaces.
  • Excellent customer service skills and ability to work with a wide range of individuals.
Preferred Qualifications:
  • Previous IT experience and Server Support including VMware, Hyper-V, and Citrix/Terminal Services.
  • Experience troubleshooting Windows based software applications.
  • Experience in programming or supporting HL7 Interfaces or Hospital Information Systems.

Computrition is a leading provider of enterprise management software solutions to various industries. We are committed to providing our customers with exceptional service and support. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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