Technical Support Specialist

hace 2 semanas


Guayacán Barrio, Puerto Rico Cora Group A tiempo completo

Job Description: Technical Support Specialist

At Cora Group, we are seeking a skilled Technical Support Specialist to join our Customer Care team. In this role, you will provide implementation and ongoing remote support services for our proprietary software applications. Your responsibilities will include new installations and upgrades of our software on existing Windows and Linux-based servers, troubleshooting and interpreting HL7 interface messages from Hospital Information Systems, and troubleshooting of various web-based applications. You will also be responsible for assisting with after-hours installations and will be part of the 24x7 on-call rotation for our Technical Support team. Additional responsibilities may include working directly with our Development team in resolving escalated issues, assisting our Documentation team in the creation of ongoing support documents, and working with our Project Management team on new installations or upgrades.

Key Responsibilities:

  • Implement and support software applications on Windows and Linux-based servers
  • Troubleshoot and interpret HL7 interface messages from Hospital Information Systems
  • Assist with after-hours installations and participate in 24x7 on-call rotation
  • Collaborate with Development team to resolve escalated issues
  • Contribute to the creation of ongoing support documents
  • Work with Project Management team on new installations or upgrades

Requirements:

  • Basic knowledge of HL7 interfacing with Epic, Meditech, Cerner, etc.
  • Knowledge of Windows IIS Web Servers
  • Basic knowledge of foodservice and/or retail sales related information is helpful

About Cora Group:

Cora Group is a leading provider of enterprise management software solutions to various industries. We are a valued technology partner of over 60,000 customers worldwide and employ over 2,000 skilled individuals. Our vision is to be the branded global leader across our vertical markets and to be recognized by customers and industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.



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