Technical Support Specialist
hace 4 semanas
Job Title: Technical Support Specialist
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Technogen. The ideal candidate will have 2+ years of experience in technical support, customer service, and network account management.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2+ years of experience in technical support, customer service, and network account management
- Experience with Service Desk Ticket System (Service Now is preferred)
- Experience with Active Directory (AD)
- CJIS certification training/exam
Preferred Qualifications:
- Service Now experience
Working Conditions:
The ideal candidate will be available to work 4 days a week at our client's site in Golden, CO.
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