Technical Support Specialist

hace 4 semanas


Bairoa Barrio, Puerto Rico Technogen A tiempo completo

Job Title: Technical Support Specialist

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Technogen. The ideal candidate will have 2+ years of experience in technical support, customer service, and network account management.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2+ years of experience in technical support, customer service, and network account management
  • Experience with Service Desk Ticket System (Service Now is preferred)
  • Experience with Active Directory (AD)
  • CJIS certification training/exam

Preferred Qualifications:

  • Service Now experience

Working Conditions:

The ideal candidate will be available to work 4 days a week at our client's site in Golden, CO.



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