Technical Support Specialist
hace 2 semanas
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Cora Group. As a Technical Support Specialist, you will be responsible for providing implementation and ongoing remote support services for our proprietary software applications.
Key Responsibilities:
- Provide remote support services for our software applications
- Install and configure software on existing Windows and Linux based servers
- Troubleshoot and interpret HL7 interface messages from Hospital Information Systems
- Assist with after-hours installations and participate in the 24x7 on-call rotation
- Work with the Development team to resolve escalated issues and assist with the creation of ongoing support documents
Requirements:
- Formal training in Windows or Linux server-based networking environments or a minimum of 3 years' experience in a server admin role
- Experience in supporting third-party applications on various handheld devices
- Experience with SaaS and/or Cloud environments
- Ability to remotely connect to servers over multiple types of VPN connections
About Us: Cora Group is a leading provider of enterprise management software solutions to various industries. We are committed to providing our customers with the best possible service and support.
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