Technical Support Specialist

hace 2 semanas


Guayacán Barrio, Puerto Rico Cora Group A tiempo completo

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Cora Group. As a Technical Support Specialist, you will be responsible for providing implementation and ongoing remote support services for our proprietary software applications.

Key Responsibilities:

  • Provide remote support services for our software applications
  • Install and configure software on existing Windows and Linux based servers
  • Troubleshoot and interpret HL7 interface messages from Hospital Information Systems
  • Assist with after-hours installations and participate in the 24x7 on-call rotation
  • Work with the Development team to resolve escalated issues and assist with the creation of ongoing support documents

Requirements:

  • Formal training in Windows or Linux server-based networking environments or a minimum of 3 years' experience in a server admin role
  • Experience in supporting third-party applications on various handheld devices
  • Experience with SaaS and/or Cloud environments
  • Ability to remotely connect to servers over multiple types of VPN connections

About Us: Cora Group is a leading provider of enterprise management software solutions to various industries. We are committed to providing our customers with the best possible service and support.



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