Wire Transfer Specialist

hace 3 semanas


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

Job Summary

The Wire Transfer Technician is responsible for performing operational support duties of the Wire Transfer Department. This role requires effective processing of wire transfer instructions through the Wire Transfer System, ensuring accurate initiation, verification, and release of Fedwire and SWIFT payments.

Key Responsibilities

  1. Process incoming and outgoing wire transfers at the request of customers.
  2. Analyze the details of each transaction to ensure accuracy.
  3. Ensure the correct accounts are debited and credited.
  4. Review, transmit, and process wires from different exception queues.
  5. Prevent errors by ensuring transactions are performed correctly.
  6. Initiate wire investigations at the request of customers or banks.
  7. Provide timely and accurate responses to customer inquiries.
  8. Report exceptions to the Department Supervisor.

Requirements

  • Bachelor's degree from an accredited college or university.
  • Two-to-three years of previous banking operations experience, with payment processing experience preferred.
  • Demonstrate attention to detail, problem-solving skills, and excellent written and oral communication skills in Spanish and English.
  • Excellent customer service skills and domain knowledge of Office 365 programs (Outlook, Word, and Excel).
  • Knowledge of banking laws and regulations is desired but not required.


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