Multinational Issuing Office Coordinator

hace 1 mes


San Juan, San Juan, Puerto Rico AIG A tiempo completo

About the Role:

The role of Multinational Issuing Office Coordinator at AIG is to play a critical part in helping our customers manage risk globally. This is an opportunity to grow your skills and experience as a valued member of our team, working alongside a dynamic, multi-disciplinary team to deliver customized solutions to meet our customers' insurance needs.

Key Responsibilities:

  • Coordinate and execute inbound and outbound service requirements for Multinational portfolio in Puerto Rico and the Caribbean for both Risk Transfer and Global Fronting, for new business and renewals.
  • Manage communication and relationship with Producing Offices (PO), Issuing Offices (IO) Network Partner Practice Team (NPP), and internal stakeholders.
  • Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
  • Manage assigned multinational clients' requests and exceed service expectations.
  • Be Knowledge Champion for Puerto Rico and the Caribbean.
  • Work proficiently with AIG Multinational systems.
  • Proactively engage with and respond to global, regional, and Multinational stakeholders, including client/broker inquiries.
  • Enhance alignment with Client and Broker engagement, Underwriting, and all supporting functions.
  • Comply with internal and external service level agreements of allocated portfolio.
  • Participate and provide Training & Monitoring of MN IO activities across business externally and internally.
  • Ensure administration systems for assigned Multinational portfolio are up to date.
  • Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
  • Ensure Production and RISO queries are answered within 48 hours of receipt.
  • Ensure queries from other AIG departments are dealt with on a timely basis.
  • Meet, as needed, with Tier 3 and 4 brokers/clients in conjunction with Producing Office or Local Distribution Team.
  • Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame.

Requirements:

  • Bachelors Degree or equivalent experience.
  • Some experience in the insurance industry is a plus.
  • Strong administration skills.
  • Computer literacy required: IT packages, MS Outlook, Excel, Word.
  • Strong written & verbal communication and interpersonal skills.
  • Ability to work on own initiative/organized.
  • Good time management skills – ability to handle multiple priorities, organize work and meet deadlines.
  • Client focused with experience in dealing with board level representatives as well as senior colleagues.
  • Proven record of being a team player.


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