Financial Fraud Prevention Specialist
hace 1 mes
Company Overview
At FirstBank PR, we strive to deliver exceptional personalized customer service, and our employees are the driving force behind this commitment. With over 3,100 employees in Puerto Rico, the Virgin Islands, and Florida, we foster a culture of excellence, continuous improvement, and teamwork.
We're looking for a dedicated Financial Fraud Prevention Specialist who shares our passion for helping customers, building relationships, and delivering outstanding service. If you're enthusiastic about making a positive impact and have a knack for analytical work, we want to hear from you
Job Summary
The Financial Fraud Prevention Specialist plays a vital role in identifying and preventing potential fraudulent activities across various accounts and transactions. This includes monitoring deposit and consumer credit accounts, debit and credit cards, mortgage, ACH, wire transfer, merchant, cash management, and credit card products/services for signs of fraud, abuse, or compliance violations.
This position requires a high level of analytical and problem-solving skills, as well as excellent communication and interpersonal skills to effectively collaborate with account holders, victims, and bank employees. The ideal candidate will possess a strong understanding of banking operations, including Bankcard, Deposit and Consumer accounts, Mortgage, ACH, Cash Management, and/or Merchant fraud management.
Key Responsibilities
- Monitor and review transaction activity for possible fraud, abuse, and/or compliance violations, including direct contact with account holders to verify authenticity.
- Review fraud detection reports and online queues to identify suspicious activities.
- Identify ID Theft and fraud red flags and take appropriate action.
- Process outbound/inbound calls with customers, victims, and bank employees.
- Contact third-party personnel regarding check referrals.
- Conduct simple to moderate fraud analysis to identify potential fraud and prepare documentation for submission.
- Suggest improvements in tools and techniques to monitor potential fraudulent transactions.
- Investigate and resolve irregular transactions reported by customers and employees.
- Maintain logs/records/databases, reconcile and summarize fraud losses.
- Prepare descriptive and informative reports of identified suspicious activity.
Requirements
- Bachelor's degree and at least two years of similar and related experience, or equivalent combination of education and six years of experience.
- Strong analytical and problem-solving skills, with ability to manage objections from clients.
- Excellent communication and interpersonal skills, with proficiency in MS Word, Excel, and Access.
- Ability to handle sensitive and confidential information and matters, with a strong commitment to maintaining confidentiality.
- Fluency in English and Spanish, with ability to write, speak, and comprehend both languages.
- Heavy analytical and conflict resolution skills, with flexibility to work after hours, weekends, and holidays.
Estimated Salary: $55,000 - $70,000 per year, depending on experience and qualifications. First Bank Puerto Rico is an Equal Employment Opportunity Employer and takes affirmative action to employ women, protected veterans, people with disabilities, and minorities, regardless of gender identity, sexual orientation, or any other legally protected status.
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