Wire Transfer Operations Specialist
hace 3 semanas
As a Wire Transfer Technician at Popular, you will be responsible for performing critical operational support duties in the Wire Transfer Department. Your primary focus will be on effectively processing wire transfer instructions through the Wire Transfer System, ensuring accurate initiation, verification, and release of Fedwire and SWIFT payments.
### Key Responsibilities
- Process incoming and outgoing wire transfers, analyzing transaction details to ensure accurate debiting and crediting of accounts.
- Review and transmit wires from exception queues, ensuring compliance with established guidelines.
- Initiate wire investigations, resolving issues in a timely and accurate manner.
- Provide excellent customer service, addressing inquiries and reporting exceptions to the Department Supervisor as needed.
### Requirements
- Bachelor's degree from an accredited college or university.
- Two-to-three years of previous banking operations experience, with payment processing experience preferred.
- Excellent written and oral communication skills in English and Spanish.
- Domain knowledge of Office 365 programs (Outlook, Word, and Excel).
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting established cutoff times.
### What We Offer
Popular is a leading financial institution in Puerto Rico, dedicated to making our customers' dreams come true by offering financial solutions throughout their lives. As an essential worker, you will be part of a team that values diversity, innovation, and community support. We offer a rewarding career with opportunities for growth and development, as well as a commitment to providing essential financial services during emergency situations and natural disasters.
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