Customer Support Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Jobtracks Caribbean A tiempo completo

Customer Support Specialist

At Jobtracks Caribbean, we are seeking a skilled Customer Support Specialist to provide exceptional communication and support to potential clients. The ideal candidate will possess excellent interpersonal skills, a strong understanding of customer service principles, and the ability to effectively communicate with clients in a professional and courteous manner.

Responsibilities:

• Communicate with potential clients to provide initial contact and information about our services.
• Offer guidance and answer questions from potential clients to help them understand our processes and requirements.
• Pre-qualify potential clients based on predetermined criteria.
• Refer pre-qualified potential clients to a Sales Representative via phone call to continue the engagement process.
• Schedule follow-up calls if unable to connect potential clients with a Sales Representative after two attempts.

Requirements:

• Associate's degree in Business Administration or related field.
• Minimum of two years of experience in sales and customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Availability to work between 9 am-9 pm, with availability to work in the office in the metro area 1 or 2 times per week and remotely the rest of the time.
• Availability to work 2 Saturdays a month from 9 am-6 pm.
• Bilingual (English and Spanish).

Work Environment:

Jobtracks Caribbean is a dynamic and fast-paced work environment that requires strong communication and teamwork skills. The ideal candidate will be able to work effectively in a team and communicate clearly with clients and colleagues.

Benefits:

• Competitive hourly rate of $11.00 per hour.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.



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