Phone Support Expert

hace 1 día


San Juan, San Juan, Puerto Rico Optum A tiempo completo

Company Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team of dedicated professionals works tirelessly to connect individuals with the resources they need to thrive.

Your Role

In this critical position, you will play a vital role in supporting our members by providing exceptional customer service via phone calls. Your efficiency, productivity, and thoroughness will make a significant impact on their experience.

You will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls, and resolving any scheduling issues or concerns. This is a high-volume, customer-facing environment that requires attention to detail and excellent communication skills.

Requirements

  • 1+ years of call center or customer service experience
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Ability to work 40 hours/assigned 8-hour shifts between our normal business hours of Monday - Friday from 8:30am - 8:30pm
  • Proficiency with computer, Windows PC, and web applications including ability to navigate and learn new and complex computer system application
  • Bilingual Spanish/English proficiency

Career Growth and Development

At Optum, we invest in our employees' growth and development, offering training programs, mentorship opportunities, and clear paths for advancement. If you're looking for a challenging and rewarding role that offers room for progression, we encourage you to apply.


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