Customer Support Specialist

hace 1 día


San Juan, San Juan, Puerto Rico Optum A tiempo completo

At Optum, we're dedicated to delivering high-quality care and improving the health of our communities. As a Call Center Representative, you'll play a vital role in helping us achieve this mission.

We're looking for compassionate and customer-focused individuals who are passionate about providing exceptional service to our members and providers. If you're motivated by making a difference in people's lives, we encourage you to apply for this exciting opportunity.

In this role, you'll be responsible for providing phone support to address the needs of our members and providers. This will involve actively listening to their concerns, asking relevant questions to determine the suitable procedures to resolve their issues, and documenting all interactions in our computer systems.

You'll also have the opportunity to research complex issues across multiple databases and work with support resources to resolve member or provider issues. Additionally, you'll assist customers in navigating our websites while encouraging and reassuring them to become self-sufficient in using our tools.

This is an excellent chance to leverage your compassion for others and build a rewarding career with Optum. We offer a supportive environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development opportunities for other roles you may be interested in.

**Required Qualifications:**

  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
  • Bilingual Spanish/English proficiency

**Benefits:**

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and paid time off. Our company culture is built on diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected.



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