Provider Scheduling Coordinator
hace 4 semanas
We are seeking a highly organized and detail-oriented Provider Scheduling Coordinator to join our team at Joslin Diabetes Center. As a key member of our scheduling team, you will be responsible for coordinating and managing the master provider schedules for our clinics.
Key Responsibilities- Proficiently create and manage schedules for various specialties across clinics
- Update templates to open or close sessions based on provider FTE changes
- Collaborate with scheduling staff and communicate changes to upcoming schedules
- Assist leadership in developing orientation and training materials and procedures for scheduling staff
- Work with clinic staff to assist with scheduling patients and filling open appointment slots
- Knowledgeable about various insurances to ensure patient has active insurance and update patient demographics at the time of scheduling
- Responsible for gathering provider time off requests and proactively assigning coverage equitably for various assignments
- Monitor professional/personal/CME obligations and notify leadership if limits have been exceeded
- Create, monitor, and update fellow's schedules according to supervising physician's schedules
- First contact for all unplanned provider absence calls
- Facilitate appointments for patients requiring same-day appointment following protocol
- Provide monthly scheduling metrics
- Coordinate with other departments to address and implement system or workflow changes to the scheduling administrative process
- Facilitate continuous quality improvement for office procedures
- Associates Degree
- Minimum 3 years' experience with managing provider schedules in ambulatory clinic and knowledge of registration and insurance verification
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access)
- Understanding and proven track record of good customer service skills
- Ability to perform effectively under conditions of quickly changing workload in busy clinic setting
- Ability to communicate on one-to-one basis to effectively respond to patient issues/complaints
Joslin Diabetes Center is an Equal Opportunity Employer and values diversity and inclusion. We are committed to providing a work environment that is free from discrimination and harassment. We encourage diversity applicants to apply.
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