Office Administrative Support Representative
hace 3 semanas
Job Overview
Della Infotech is seeking a highly skilled and dedicated Customer Service Support Associate to join our team. In this role, you will be responsible for providing exceptional customer service to internal and external customers, ensuring timely and accurate resolution of customer inquiries and issues.
Key Responsibilities
- Provide professional communication via phone and email to customers and internal support teams
- Use sales order entry systems, websites, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries
- Follow established service quality standards and meet order and inquiry processing time standards
- Ensure excellent customer satisfaction through effective issue resolution and proactive communication
Requirements
- High school diploma or equivalent required; Associate's degree preferred
- Two years of related customer service experience preferred
- Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint
- Solid understanding of Salesforce CRM and Infor XA ERP Systems
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
About Della Infotech
Della Infotech is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer service and supporting our customers in achieving their goals.
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