In-House Marketing Director

hace 2 semanas


Río Grande, Puerto Rico Wyndham Destinations A tiempo completo

We are seeking a highly skilled In-House Marketing Director to lead our marketing efforts at our resort locations. As a key member of our team, you will be responsible for developing and implementing marketing strategies to drive occupancy and owner satisfaction.

Key Responsibilities:

  • Direct management of In-House Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
  • Maintain total site marketing conversion according to site marketing standards.
  • Resolve issues pertaining to tour statuses, bookings, coding and etc.
  • Order and maintain departmental supplies (collateral material, uniforms, etc.)
  • Maintain copies of invitations and daily tour manifests for reference purposes.
  • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
  • Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
  • Compile data on each team member's performance.
  • Prepare additional reports deemed necessary by management.
  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
  • Submit employee payroll in timely manner.
  • Perform other related functions not listed.

Requirements:

  • Timeshare experience in sales and marketing required
  • 2 years management or supervisory preferred or 2 year's timeshare equivalent experience.
  • Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
  • Ability to deal with both customers and salespeople.
  • Ability to focus on details.
  • Ability to handle simultaneous situations.
  • Ability to handle departmental problems and situations.
  • Knowledgeable with commission payroll and understanding.
  • Must be proficient at Microsoft Office.
  • Must be able to work independently.
  • Must be able to interact with many other departments within the company.
  • Full availability required to work weekends and holidays, daytime and nighttime.


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