Valet Guest Service Manager

hace 3 semanas


Mayagüez, Mayagüez, Puerto Rico Parking Management Company A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.

Key Responsibilities

  • Lead and motivate a team of valets to deliver outstanding customer service
  • Oversee the implementation of valet policies and procedures to maintain the highest standards of service quality
  • Train and develop valets to enhance their skills and knowledge
  • Address guest concerns and complaints promptly and professionally
  • Collaborate with hotel management and other departments to ensure seamless service integration

Requirements

  • Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
  • Proven track record of success in leading, motivating, and developing teams
  • Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively

What We Offer

  • Competitive salary commensurate with experience
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience

About Us

Parking Management Company is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service.


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