Valet Guest Service Manager
hace 3 semanas
Job Summary
We are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Company. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.
Key Responsibilities
- Lead and motivate a team of valets to deliver outstanding customer service
- Oversee the implementation of valet policies and procedures to maintain the highest standards of service quality
- Train and develop valets to enhance their skills and knowledge
- Address guest concerns and complaints promptly and professionally
- Collaborate with hotel management and other departments to ensure seamless service integration
Requirements
- Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
- Proven track record of success in leading, motivating, and developing teams
- Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
What We Offer
- Competitive salary commensurate with experience
- Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
About Us
Parking Management Company is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service.
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