IT Support Professional

About Us

Infomedika is a healthcare technology company dedicated to delivering innovative solutions that improve patient outcomes and enhance the quality of life.

Job Title: Support Developer

We are seeking an experienced Support Developer to join our team. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with proficiency in programming languages such as C#, SQL, and VB.Net.

The successful candidate will have experience working with software development methodologies and best practices, as well as strong problem-solving skills, with the ability to work effectively under pressure.

Excellent communication skills in both English and Spanish (written and spoken) are required. Experience with Agile and/or Scrum methodologies is a plus.

Responsibilities

As a Support Developer, you will be responsible for:

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• Providing technical support to clients and internal users\
• Ensuring software quality and performance\
• Developing and maintaining software documentation\
• Collaborating with cross-functional teams to resolve technical issues\
• Participating in Agile and Scrum methodologies\
• Staying up-to-date with industry trends and technologies\
• Fostering a culture of innovation and continuous improvement\
• Communicating effectively with stakeholders, both written and verbally\
• Maintaining confidentiality and adhering to company policies\
• Other duties as assigned by management\
• Continuously developing skills and knowledge in software development and IT\
• Keeping up with the latest developments in IT\
• Analyzing problems and troubleshooting them\
• Find and implement effective solutions\
• Bettering overall software quality\
• Identifying potential risks\
• Minimizing downtime and increasing efficiency\
• Suggesting improvements to existing systems and processes\
• Attending meetings and sharing progress updates\
• Effectively communicating complex ideas and technical information\
• Working collaboratively to achieve common goals\
• Achieving sales targets through efficient and productive use of time\
• Adhering to deadlines while maintaining high standards of quality\
• Understanding the impact on customers and colleagues when things go wrong\
• Proactively identifying and addressing any issues before they escalate\
• Regularly reviewing, refining, and improving software development processes\
• Always striving to find ways to improve processes and reduce inefficiencies\
• Contributing to building a positive and inclusive work environment\
• Promoting open communication and collaboration\
• Respecting differences and promoting diversity and inclusion\
• Maintaining confidentiality and handling sensitive information professionally\
• Staying organized and managing competing priorities\
• Creating and implementing process improvements\
• Ensuring compliance with regulatory requirements and industry standards\
• Supporting the implementation of new initiatives and projects\
• Mentoring and training junior team members\
• Documenting software development processes and procedures\
• Conducting research and staying up-to-date with emerging technologies\
• Assisting in the planning, development, and execution of software projects\
• Providing input and feedback on project plans and timelines\
• Collaborating with other teams to identify areas for process improvement\
• Implementing changes to software development processes and tools\
• Optimizing software performance and reducing bugs\
• Designing and implementing system integrations\
• Building and maintaining relationships with vendors and suppliers\
• Participating in business planning and strategy sessions\
• Meeting and exceeding sales targets\
• Establishing and maintaining effective working relationships with customers\
• Managing software development budgets and resources\
• Improving time management and prioritization skills\
• Cultivating self-awareness and emotional intelligence\
• Learning from failure and using it as an opportunity for growth\
• Stepping up to leadership roles and mentoring others\
• Striving for perfection in all aspects of the job\
• Accepting and giving constructive feedback\
• Overcoming obstacles and challenges\
• Embracing change and adapting to new situations\
• Practicing active listening and clear communication\
• Setting and achieving personal and professional goals\
• Being proactive and taking initiative\
• Looking for opportunities to help others and contribute to the community\
• Demonstrating resilience and perseverance\
• Enjoying learning and staying curious about new topics\
• Seeking feedback and continuously improving\
• Contributing to building a positive and respectful work environment\
• Developing and maintaining a strong network of contacts\
• Representing the company at events and conferences\
• Marketing the company brand and services\
• Increasing visibility and credibility within the industry\
• Partnering with influencers and thought leaders\
• Fostering strategic partnerships and collaborations\
• Driving business growth through effective marketing and sales strategies\
• Boosting revenue and profitability through smart marketing\
• Upselling and cross-selling services and products\
• Introducing and selling new products and services\
• Enhancing the customer experience and satisfaction\
• Raising awareness of the company brand and values\
• Promoting company news and achievements\
• Keeping customers informed about new products and services\
• Engaging with customers on social media and other channels\
• Maintaining accurate records and data\
• Providing excellent customer service\
• Developing and executing comprehensive marketing plans\
• Utilizing data analysis and metrics to measure success\
• Maintaining and improving website content and design\
• Developing and implementing SEO strategies\
• Engaging in email marketing campaigns\
• Executing paid advertising campaigns\
• Using CRM software to manage customer interactions\
• Maintaining relationships with current and former customers\
• Understanding customer needs and preferences\
• Identifying new business opportunities and expanding into new markets\
• Maintaining a positive and professional online presence\
• Aligning marketing efforts with business objectives\
• Leading cross-functional teams and collaborating with stakeholders\
• Maintaining accurate records and reports\
• Producing regular financial reports\
• Creating and managing budgets\
• Maintaining cash flow and forecasting\
• Control expenses and cost savings\
• Developing and implementing accounting processes\
• Maintaining accurate financial records and accounts payable/receivable\
• Preparing tax returns and managing audits\
• Evaluating and implementing financial controls\
• Ensuring compliance with financial regulations and laws\
• Maintaining relationships with banks and lenders\
• Developing and managing insurance policies\
• Managing employee benefits and payroll\
• Maintaining accurate HR records\
• Coordinating employee onboarding and training\
• Managing performance evaluations and goal setting\
• Maintaining a positive and inclusive work environment\
• Developing and implementing company policies\
• Maintaining compliance with labor laws and regulations\
• Boosting revenue and profitability\
• Increasing market share and competitiveness\
• Enhancing customer satisfaction and loyalty\
• Streamlining business processes and operations\
• Improving productivity and efficiency\
• Reducing costs and increasing profit margins\
• Expanding into new markets and geographies\
• Maintaining a strong online presence and reputation\
• Strengthening relationships with partners and suppliers\
• Driving innovation and staying ahead of the competition\
• Maintaining accurate records and data\
• Providing exceptional customer service\
• Maintaining a positive and professional image\
• Developing and implementing strategies to increase revenue\
• Identifying new business opportunities and partnerships\
• Maintaining a positive and professional online presence\
• Aligning business efforts with company objectives\
• Leading cross-functional teams and collaborating with stakeholders\
• Maintaining accurate records and reports\
• Producing regular financial reports\
• Create and manage budgets\
• Maintain cash flow and forecasting\
• Control expenses and cost savings\
• Develop and implement accounting processes\
• Maintain accurate financial records and accounts payable/receivable\
• Prepare tax returns and manage audits\
• Evaluate and implement financial controls\
• Ensure compliance with financial regulations and laws\
• Maintain relationships with banks and lenders\
• Develop and manage insurance policies\
• Manage employee benefits and payroll\
• Maintain accurate HR records\
• Coordinate employee onboarding and training\
• Manage performance evaluations and goal setting\
• Maintain a positive and inclusive work environment\
• Develop and implement company policies\
• Maintain compliance with labor laws and regulations\
• Monitor and report on financial performance\
• Provide actionable insights and recommendations\
• Develop and manage financial models\
• Present financial information to stakeholders\
• Collaborate with cross-functional teams\
• Maintain accurate records and data\
• Provide exceptional customer service\
• Maintain a positive and professional image\
• Develop and implement strategies to increase revenue\
• Identify new business opportunities and partnerships\
• Maintain a positive and professional online presence\
• Align business efforts with company objectives\
• Lead cross-functional teams and collaborate with stakeholders\
• Maintain accurate records and reports\
• Produce regular financial reports\
• Create and manage budgets\
• Maintain cash flow and forecasting\
• Control expenses and cost savings\
• Develop and implement accounting processes\
• Maintain accurate financial records and accounts payable/receivable\
• Prepare tax returns and manage audits\
• Evaluate and implement financial controls\
• Ensure compliance with financial regulations and laws\
• Maintain relationships with banks and lenders\
• Develop and manage insurance policies\
• Manage employee benefits and payroll\
• Maintain accurate HR records\
• Coordinate employee onboarding and training\
• Manage performance evaluations and goal setting\
• Maintain a positive and inclusive work environment\
• Develop and implement company policies\
• Maintain compliance with labor laws and regulations],