Network Operations Engineer
hace 13 horas
We are looking for a highly skilled Tac Technician to join our team at Buscojobs Puerto Rico. As a Tac Technician, you will play a critical role in providing first-level support for our back office, regional offices, and branch locations. Your primary responsibilities will include receiving phone calls from end-users, performing basic to mid-level troubleshooting tasks, and diagnosing system and network problems.
Key Responsibilities:
- Provide first-level support for back office, regional offices, and branch locations through our IT help desk.
- Work closely with second-level and third-level IT support groups on incident tickets assigned to these teams.
- Perform routine and non-routine clerical/accounting functions per standard settlement procedures or related financial areas.
- Manage claims according to various contractual guidelines to prevent the risk of financial loss.
Requirements:
- Bachelor's degree in Computer Science, Information Technology specialty, or related field.
- Minimum of one year systems hardware and application-level experience.
- Understanding of network and system technologies, including Microsoft OS, Active Directory, Exchange, and desktop software.
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hace 2 semanas
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