Technical Support Specialist

hace 24 horas


San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completo
Job Summary:

Buscojobs Puerto Rico is seeking a skilled Tac Technician to join our team. As a Tac Technician, you will provide first-level support for back office, regional offices, and branch locations through our IT help desk. You will work closely with second-level and third-level IT support groups on incident tickets assigned to these teams.

Responsibilities:
  • Receive phone calls from end users and perform basic to mid-level troubleshooting tasks.
  • Diagnose system and network problems with end-users over the phone and reset network and application passwords.
  • Record TAC cases in the Technology Assistance Center ticket system and work on incident tickets based on priority.
  • Reassign incident tickets that cannot be resolved by the TAC to second or third level support technicians.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology specialty, or related field.
  • Minimum of one year systems hardware and application-level experience.
  • Understanding of network and system technologies, including Microsoft OS, Active Directory, Exchange, and desktop software.

What We Offer:
  • Hybrid position with flexibility to work on weekends.
  • Puerto Rico location.
  • Opportunity to grow and develop your skills in a dynamic environment.


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