Technical Support Specialist
hace 24 horas
Buscojobs Puerto Rico is seeking a skilled Tac Technician to join our team. As a Tac Technician, you will provide first-level support for back office, regional offices, and branch locations through our IT help desk. You will work closely with second-level and third-level IT support groups on incident tickets assigned to these teams.
Responsibilities:
- Receive phone calls from end users and perform basic to mid-level troubleshooting tasks.
- Diagnose system and network problems with end-users over the phone and reset network and application passwords.
- Record TAC cases in the Technology Assistance Center ticket system and work on incident tickets based on priority.
- Reassign incident tickets that cannot be resolved by the TAC to second or third level support technicians.
Requirements:
- Bachelor's degree in Computer Science, Information Technology specialty, or related field.
- Minimum of one year systems hardware and application-level experience.
- Understanding of network and system technologies, including Microsoft OS, Active Directory, Exchange, and desktop software.
What We Offer:
- Hybrid position with flexibility to work on weekends.
- Puerto Rico location.
- Opportunity to grow and develop your skills in a dynamic environment.
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