Event Staff Supervisor

hace 1 mes


San Juan, San Juan, Puerto Rico ASM Global A tiempo completo

ASM Global is seeking a highly skilled Event Staff Supervisor to join our team at Coliseo de Puerto Rico. As a key member of our event operations team, you will be responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring that event staff is compliant with ASM Global policies and procedures.

The Event Staff Supervisor will support client service in the pre-event planning and organization as well as post-event. This role requires a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Guest relations activities, including greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the building, securing areas, responding to emergency situations, and ensuring the safety of all guests.
  • Have a full working understanding of the specific setups and event post, including ticket takers, ushers, concierges, security, crowd control, door screeners, and guest relations.
  • Ensure an effective and efficient response to manager/supervisor issues through 2-way radio communication.
  • Identify risks or hazardous situations from the physical structure of the building and create safe logistics for setups and the event to continue.
  • Observe employee and crowd behavior before, during, and after an event takes place.
  • Represent the company in a polite and professional manner using proper customer service skills.
  • Direct customer service complaints and inquiries to proper manager/supervisor.
  • Abide by facility rules, regulations, policies, and procedures.
  • When witness to an on-site injury, complete incident reports.
  • Promote a safe working environment for all employees by following the life safety and emergency program as needed.
  • Will be required to have open availability to work setups and events on an on-going basis, including weekends, evenings, and holidays.
  • Maintain the proper image and generate positive public relations with manager/supervisor and staff.
  • Perform other duties as assigned by the Director of Event & Security and the Event & Security Manager.

Supervisory Responsibilities:

Ensure quality control of services, works, and operations in the building.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School Degree required and Associate's Degree or higher desirable.
  • Or 1-year related experience and/or training.
  • Customer service background preferred.

Skills and Abilities:

  • Customer service is a focal point of this position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, and others encountered in the course of employment.
  • Ability to effectively communicate with co-workers and manager/supervisor.
  • Ability to communicate with and take direction from immediate supervisor and facility management.
  • Possess excellent written, verbal, and interpersonal skills and interact with all levels of staff, including management.
  • Remain flexible and adjust to situations as they occur.
  • Ability to handle/resolve high tension situations and control "unruly" guests.
  • Excellent problem-solving and organizational skills.
  • Work independently, exercising judgment and initiative.
  • Must possess professional presentation, appearance, and work ethic.
  • Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed.
  • Bilingual – English/Spanish.

Computer Skills:

Basic knowledge of computer systems.

Certificates, Licenses, Registrations:

No certifications are required.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor



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