Event Staff Team Lead

hace 1 mes


San Juan, San Juan, Puerto Rico ASM Global A tiempo completo

About the Role

We are seeking a highly motivated and organized Event Staff Supervisor to join our team at Coliseo de Puerto Rico. As an on-call staff member, you will play a key role in ensuring guest satisfaction and addressing any complaints or concerns.

The successful candidate will have a strong background in customer service and be able to effectively communicate with clients, employees, and other stakeholders. You will be responsible for ensuring that event staff are compliant with company policies and procedures, and supporting client service in the pre-event planning and organization as well as post-event.

Key Responsibilities

  • Guest relations activities include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the building, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
  • You will have a full working understanding of the specific setups and event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor.
  • Ensuring there is an effective and efficient response to manager/supervisor issues through 2-way radio communication.
  • You will identify risks or hazardous situations from the physical structure of the building and create safe logistics for setups and the event to continue.
  • Observe employee and crowd behavior before, during and after an event takes place.
  • Represent the company in a polite and professional manner using proper customer service skills.
  • Direct customer service complaints and inquiries to proper manager/supervisor.
  • Avoidance of facility rules, regulations, policies, and procedures.
  • When witness to an on-site injury must complete incident reports.
  • Promote a safe working environment for all employees by following the life safety and emergency program as needed.
  • You will have open availability to work setups and events on an on-going basis including weekends, evenings, and holidays.
  • Maintains the proper image and generates positive public relations with manager/supervisor and staff.
  • Performing other duties as assigned by the Director of Event & Security and the Event & Security Manager.

Requirements and Qualifications

  • High School Degree required and Associate's Degree or higher desirable.
  • Or 1-year related experience and/or training.
  • Customer service background preferred.

Compensation Package

As an Event Staff Supervisor at ASM Global, you can expect a competitive salary range between $35,000-$50,000 per year, depending on your level of experience and qualifications. Additionally, you may be eligible for benefits such as health insurance, paid time off, and professional development opportunities.


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