Event Staff Supervisor

hace 2 semanas


San Juan, San Juan, Puerto Rico ASM Global A tiempo completo
Event Staff Supervisor Job Description

About the Role:

The Event Staff Supervisor is responsible for ensuring guest satisfaction and addressing any complaints in a timely and professional manner. This role requires effective communication with event staff, clients, and management to ensure seamless execution of events.

Key Responsibilities:
  • Greet and direct guests, while screening for prohibited items and securing areas as needed.
  • Respond to emergency situations, prioritize guest safety, and take charge when necessary.
  • Maintain a working understanding of event setups, communicate effectively with team members, and anticipate potential issues.
  • Utilize 2-way radio communication to respond promptly to manager/supervisor requests and concerns.
  • Identify and mitigate risks or hazardous situations within the venue, creating safe logistics for events to proceed.
  • Monitor employee and crowd behavior before, during, and after events, promoting a positive and respectful environment.
  • Represent ASM Global in a professional and courteous manner, utilizing excellent customer service skills.
  • Direct customer service inquiries and complaints to the appropriate personnel.
  • Familiarize yourself with facility rules, regulations, policies, and procedures, adhering to them strictly.
  • In the event of an on-site injury, complete incident reports accurately and efficiently.
  • Work towards maintaining a safe working environment by following life safety and emergency protocols as needed.
  • Possess open availability to work various shifts, including weekends, evenings, and holidays, as required.
  • Demonstrate a strong commitment to generating positive public relations through professionalism and courtesy.
  • Perform other duties assigned by the Director of Event & Security and the Event & Security Manager.
Requirements:

To succeed in this position, you must possess the following qualifications:

  • A high school degree, with an associate's degree or higher being desirable.
  • Or 1-year related experience and/or training, preferably in customer service.
  • Certified in CPR/First Aid, or willing to obtain certification.

Essential Skills and Abilities:

  • Exceptional customer service skills, with the ability to maintain a positive relationship with clients, employees, and others encountered during employment.
  • Effective communication skills, both written and verbal, to interact with colleagues and management.
  • Excellent problem-solving and organizational abilities, with the capacity to work independently and exercise judgment.
  • Possess strong interpersonal skills, remaining flexible and adapting to changing situations.
  • Ability to handle high-pressure situations, controlling unruly guests with tact and composure.
  • Professional presentation, appearance, and work ethic are paramount in this role.
  • Bilingual – English/Spanish language proficiency is highly desirable.
  • Basic knowledge of computer systems, including software applications relevant to the position.
Compensation:

This position offers a competitive salary range of $45,000-$65,000 annually, commensurate with experience and qualifications. Benefits include medical, dental, vision, and 401(k) retirement plan. Plus, comprehensive training programs to enhance your skills and career growth opportunities.



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