Event Staff Supervisor
hace 2 semanas
About the Role:
The Event Staff Supervisor is responsible for ensuring guest satisfaction and addressing any complaints in a timely and professional manner. This role requires effective communication with event staff, clients, and management to ensure seamless execution of events.
Key Responsibilities:- Greet and direct guests, while screening for prohibited items and securing areas as needed.
- Respond to emergency situations, prioritize guest safety, and take charge when necessary.
- Maintain a working understanding of event setups, communicate effectively with team members, and anticipate potential issues.
- Utilize 2-way radio communication to respond promptly to manager/supervisor requests and concerns.
- Identify and mitigate risks or hazardous situations within the venue, creating safe logistics for events to proceed.
- Monitor employee and crowd behavior before, during, and after events, promoting a positive and respectful environment.
- Represent ASM Global in a professional and courteous manner, utilizing excellent customer service skills.
- Direct customer service inquiries and complaints to the appropriate personnel.
- Familiarize yourself with facility rules, regulations, policies, and procedures, adhering to them strictly.
- In the event of an on-site injury, complete incident reports accurately and efficiently.
- Work towards maintaining a safe working environment by following life safety and emergency protocols as needed.
- Possess open availability to work various shifts, including weekends, evenings, and holidays, as required.
- Demonstrate a strong commitment to generating positive public relations through professionalism and courtesy.
- Perform other duties assigned by the Director of Event & Security and the Event & Security Manager.
To succeed in this position, you must possess the following qualifications:
- A high school degree, with an associate's degree or higher being desirable.
- Or 1-year related experience and/or training, preferably in customer service.
- Certified in CPR/First Aid, or willing to obtain certification.
Essential Skills and Abilities:
- Exceptional customer service skills, with the ability to maintain a positive relationship with clients, employees, and others encountered during employment.
- Effective communication skills, both written and verbal, to interact with colleagues and management.
- Excellent problem-solving and organizational abilities, with the capacity to work independently and exercise judgment.
- Possess strong interpersonal skills, remaining flexible and adapting to changing situations.
- Ability to handle high-pressure situations, controlling unruly guests with tact and composure.
- Professional presentation, appearance, and work ethic are paramount in this role.
- Bilingual – English/Spanish language proficiency is highly desirable.
- Basic knowledge of computer systems, including software applications relevant to the position.
This position offers a competitive salary range of $45,000-$65,000 annually, commensurate with experience and qualifications. Benefits include medical, dental, vision, and 401(k) retirement plan. Plus, comprehensive training programs to enhance your skills and career growth opportunities.
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