Event Staff Supervisor
hace 2 semanas
ASM Global is seeking a highly skilled Event Staff Supervisor to join our team at Coliseo de Puerto Rico. As a key member of our event staff, you will be responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring that event staff is compliant with ASM Global policies and procedures.
Key Responsibilities
- Guest relations activities, including greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, and ensuring the safety of all guests.
- Support client service in the pre-event planning and organization as well as post-event.
- Ensure quality control of services, works, and operations in the building.
Requirements
- High School Degree required and Associate's Degree or higher desirable.
- Or 1-year related experience and/or training.
- Customer service background preferred.
Skills and Abilities
- Excellent written, verbal, and interpersonal skills.
- Ability to effectively communicate with co-workers and manager/supervisor.
- Ability to handle/resolve high tension situations and control "unruly" guests.
- Excellent problem solving and organizational skills.
- Work independently, exercising judgment and initiative.
Computer Skills
Basic knowledge of computer systems.
Language
English/Spanish.
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