Human Resources Assistant Manager

hace 4 semanas


Puerto Diablo Barrio, Puerto Rico Aramark A tiempo completo

pbJob Description/b/ppThe Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters./ppbKey Responsibilities/b/pulliResolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice./liliProvide consultation to managers on policies and compliance regarding employment-related matters./liliInvestigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources./liliConduct interviews and prepare relevant documentation using investigation guidelines./liliRecommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion./liliInteract with internal and external resources to acquire needed information to lead work to completion./liliCoordinate all leave of absence cases, including general administration, comprehensive case management, and compliance with all related policies and employment laws./liliReview dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)./liliAssist with HR projects and initiatives as needed; audit SharePoint site to ensure information is current and accessible./li/ulpbRequirements/b/pulli2+ years of experience in employee relations or related experience./liliBachelor's degree in HR or equivalent experience required./liliStrong written and verbal communication skills; able to communicate with tact and diplomacy./liliAbility to influence others on policies, practices, and procedure./liliEffective at capturing and synthesizing information from multiple parties./liliSolid understanding of employment laws./liliAbility to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner./liliProficient in Microsoft Office and experience with case management technology preferred./li/ul


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