Customer Experience Associate
hace 1 mes
Better your career with Betternal Digitals Inc. in the role of Customer Experience Associate.
About UsWe are a leading company committed to delivering exceptional customer experiences across various touchpoints.
Our ideal candidate will be responsible for evaluating customer interactions, monitoring service levels, and identifying trends and patterns that affect overall customer satisfaction.
Key Responsibilities- Evaluate customer interactions across all contact touchpoints
- Continuously monitor service levels to identify trends and patterns that affect the overall customer experience
- Engage in customer listening to identify pain points and expectations
We seek candidates who possess a strong educational background, preferably in management or a related field.
The ideal candidate should have excellent organizational skills, the ability to establish priorities, and be flexible to accommodate changes in priorities to reflect the needs of the work environment.
Familiarity with Microsoft Office products is required, including PowerPoint, Visio, Teams, and Outlook.
Preferred QualificationsBilingual communication skills at a business level are a plus.
Compensation and BenefitsThe estimated salary range for this position is between $45,000 to $60,000 annually, depending on location and qualifications.
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