Point-of-Sale Support and Service Professional
hace 3 semanas
We are seeking an experienced Point-of-Sale (POS) Support and Service Professional to join our team at Jonas Software. As a key member of our Customer Support team, you will be responsible for providing timely and efficient technical support to our customers via phone, web, and/or email.
Key Responsibilities:
- Provide technical support for application and software issues related to our POS Retail Sales Solution.
- Assist customers with hardware and software installation, troubleshooting, and documentation.
- Work with internal team members to resolve customer issues and improve system performance.
- Conduct telephone training as required and provide support to remote team members.
Requirements:
- Minimum 3-4 years of experience in Point of Sale or Desktop Hardware Installation and Support.
- Strong PC and system navigation skills in a Windows-based environment.
- Knowledge of Oracle databases and network environments is a plus.
- Excellent verbal and written communication skills and interpersonal skills required.
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