Tourism Industry Liaison Specialist

hace 4 días


San Juan, San Juan, Puerto Rico Pss Pathfinders,Inc A tiempo completo
Job Description

We are a leading tourism company, Pss Pathfinders, Inc., seeking an exceptional individual to provide top-notch internal and external services as a Customer Service Representative.

This role is ideal for someone with a strong passion for delivering outstanding customer experiences and navigating complex interactions with ease.

About the Role

The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring seamless communication within our organization and with clients.

As a key member of our team, you will work closely with colleagues to identify opportunities for improvement and implement effective solutions to enhance our service offerings.

Key Responsibilities:
  • Provide world-class customer service via phone, email, or in-person interactions
  • Analyze customer feedback to inform process improvements
  • Collaborate with cross-functional teams to drive business growth and expansion
Requirements:
  • Bachelor's Degree from an accredited institution
  • Proven experience in customer-facing roles, preferably in the tourism industry
  • Fluency in three languages with excellent verbal and written communication skills
Technical Skills:
  • Mastery of Microsoft Office applications, including Word, Excel, and Outlook
Availability:
  • Monday through Sunday availability, with rotating shifts
  • Weekends and holidays as needed to meet business demands


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