Product Support Specialist

hace 16 horas


San Juan, San Juan, Puerto Rico A-Dec A tiempo completo
About the Role

We are seeking a highly skilled and motivated Product Support Representative I to join our team at A-dec. As a Product Support Representative I, you will play a critical role in providing exceptional customer experiences by delivering timely and effective solutions to customer inquiries and issues. Your strong focus on delivering exceptional customer service, combined with your technical expertise and problem-solving skills, will enable you to excel in this position.

Key Responsibilities:

  • Provide technical support and troubleshooting for all past, present, and expired core equipment, dental furniture, and digitally connected products.
  • Manage applicable order processing and configuration, ensuring seamless and informed customer experiences.
  • Report all service or product-related defects, capturing all necessary information to assist with root cause analysis and timely resolution.
  • Address concerns, assess outcomes, and implement solutions to enhance customer satisfaction while adhering to company policies and objectives.

Requirements:

  • 1-3 years of recent customer service experience, demonstrating a strong ability to manage customer inquiries and issues professionally and efficiently.
  • Intermediate technical and problem-solving skills in pneumatic, hydraulic, electrical, and basic knowledge of network connectivity.
  • Excellent time management and prioritization abilities, with a high level of accountability and ownership of tasks and responsibilities.
  • Excellent verbal and written communication skills to effectively interact with customers, team members, and leadership.


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