Technical Support Specialist

hace 4 semanas


San Juan, San Juan, Puerto Rico Helpware A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Technical Support Representative to join our Helpware team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage the complete customer and internal employee support life cycle
  • Provide administrative reception and customer support via phone, email, and messaging
  • Train employees and administer essential office hardware, networking, and productivity applications
  • Maintain database records, schedule customer engagements, and internal training
  • Manage social media posts and commentary
Requirements:
  • Bilingual English proficiency
  • General interest and technical savvy with computers and home automation devices
  • Proficiency in Microsoft Office/365 and Gmail productivity applications
  • Ability to administer and provide basic customer support in 60 days

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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