Customer Service Operations Manager Associate
hace 1 mes
About Us
Elevance Health is a leading health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
We operate in a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
Job Summary
The Customer Service Operations Manager Associate is responsible for providing oversight of a customer service unit under general guidance and mentoring. This role requires a BA/BS degree and a minimum of 5 years in a progressively complex customer service environment or any combination of education and experience which would provide an equivalent background.
Key Responsibilities
- Establish department policies and procedures.
- Audit to monitor efficiency and compliance with policies, prepare specialized reports, and may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hire, train, coach, counsel, and evaluate performance of direct reports.
Requirements
- Fully Bilingual (English & Spanish) preferred.
Benefits
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs. Medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources are also included.
Salary Range
$85,000 - $115,000 per year, based on location and experience.
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