Customer Service Associate

hace 1 mes


San Juan, San Juan, Puerto Rico NFP A tiempo completo

NFP's Call Center Representative

This is a challenging role where you will be responsible for providing top-notch customer service to our clients. You will handle all incoming calls in a professional and courteous manner, addressing their inquiries and resolving issues promptly.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a team environment. You will also be responsible for maintaining accurate records of all calls and transactions.

Responsibilities:

  • Answer all incoming calls in a timely and professional manner.
  • Address client inquiries and resolve issues efficiently.
  • Maintain accurate records of all calls and transactions.
  • Work collaboratively with the account management team to ensure seamless customer service.
  • Provide follow-up support to clients as needed.

Requirements:

  • Excellent communication skills (verbal and written).
  • Ability to work effectively in a team environment.
  • Maintaining accurate records of all calls and transactions.
  • Strong problem-solving skills.
  • Able to multitask and prioritize tasks effectively.

Salary: $45,000 - $55,000 per year


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