Customer Service Associate
hace 1 mes
NFP's Call Center Representative
This is a challenging role where you will be responsible for providing top-notch customer service to our clients. You will handle all incoming calls in a professional and courteous manner, addressing their inquiries and resolving issues promptly.
The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a team environment. You will also be responsible for maintaining accurate records of all calls and transactions.
Responsibilities:
- Answer all incoming calls in a timely and professional manner.
- Address client inquiries and resolve issues efficiently.
- Maintain accurate records of all calls and transactions.
- Work collaboratively with the account management team to ensure seamless customer service.
- Provide follow-up support to clients as needed.
Requirements:
- Excellent communication skills (verbal and written).
- Ability to work effectively in a team environment.
- Maintaining accurate records of all calls and transactions.
- Strong problem-solving skills.
- Able to multitask and prioritize tasks effectively.
Salary: $45,000 - $55,000 per year
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