Store Operations Manager

hace 4 semanas

San Juan, San Juan, Puerto Rico Chico's FAS A tiempo completo

Company Overview

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At Chico's FAS, we are committed to providing a unique shopping experience that makes women feel beautiful. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for our customers.

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Job Summary

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We are seeking an experienced Store Operations Manager to join our team. This role will be responsible for supporting the Store Manager in promoting a customer-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

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Key Responsibilities:

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  • Analyzes sales reports and KPIs to determine business needs and executes in-store business and sales strategies in partnership with the Store Manager.">
  • Establishes and communicates clear expectations, holding store teams accountable for achieving brand, performance, and behavior standards.">
  • Controls payroll and supply budgets effectively.">
  • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents, and merchandise flow processes.">
  • Ensures all register transactions are completed accurately and in accordance with policy.">
  • Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.">
  • Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.">
  • Ensures visual presentation, organization, and facility maintenance are representative of the Brand.">
  • Develops a high-performance culture, motivating sales teams to meet assigned sales and productivity goals.">
  • Trains and coaches to ensure selling teams are fluent in all aspects of product knowledge on line and in store.">
  • Trains, coaches, and assists with locate fulfillment and selling.">
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    • Motivates and inspires store teams, developing a shared vision while modeling core values.">
    • Promotes an inclusive, collaborative approach to problem-solving.">
    • Communicates with store teams and Store Managers to effectively lead positive change.">
    • Seeks personal developmental opportunities and readily solicits feedback to build leadership skills.">
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      • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.">
      • Models sales expectations by utilizing various techniques and communicating product knowledge to customers; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.">
      • Ensures prompt resolution of customer concerns.">
      • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other applicable operations.">
      • Ensures teams maintain consistent client communication through utilization of customer books, rewards program participation, and customer capture sign-up.">
        • ">
        • Assists in recruiting, hiring, and developing a high-performing team.">
        • SUPPORTS, implements, and provides follow-up for all training programs, seminars, etc.">
        • Assesses and coaches store teams on performance.">
        • In partnership with the SM, resolves human resources issues in a timely and effective manner.">
        • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.">
        • Ensures that store teams adhere to all employment practices and policies.">

Requirements:

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.">
  • 2+ years of retail management experience preferred.">
  • Must be 18 years of age or older.">
  • Excellent communication, verbal, and written skills.">
  • Able to learn or adapt to technology provided by the company.">
  • Proven excellent customer service skills with statistical track records in all areas of sales and leadership.">
  • Strong organizational skills and ability to multi-task in a fast-paced environment.">
  • Strong leadership qualities, training, and team-building skills.">
  • Knowledge of administrative aspects of store operations.">
  • Able to communicate with customers and staff.">
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.">

Estimated Salary: $60,000 - $80,000 per year

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Location: Various locations throughout the United States.

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About Chico's FAS

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Chico's FAS is an equal opportunity employer and welcomes applicants from diverse backgrounds. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

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Why Work at Chico's FAS?

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We value our employees' contributions and strive to create a positive and inclusive work environment. As a member of our team, you will have opportunities to develop your skills, advance your career, and make a meaningful impact on our business.

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How to Apply

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If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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