Customer Service Agent

hace 2 semanas


San Juan, San Juan, Puerto Rico Ben Tran - State Farm Agent A tiempo completo

Position Overview

Becoming a part of Ben Tran - State Farm Agent’s team means working in a dynamic environment where you can build strong customer relationships and promote State Farm products, including auto, home, and life insurance.

Key Responsibilities

  • Establish and maintain customer relationships to promote State Farm products.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Collaborate with the agent to identify and support local community events.

Requirements

  • Interest in marketing products and services based on customer needs.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Proactivity, self-motivation, and attention to detail.
  • Ability to work in a team environment and multi-task.
  • Bilingual - Spanish preferred.
  • Property and Casualty license (must be able to obtain). Life and Health license (must be able to obtain).


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