Customer Service Agent
hace 2 semanas
Position Overview
Becoming a part of Ben Tran - State Farm Agent’s team means working in a dynamic environment where you can build strong customer relationships and promote State Farm products, including auto, home, and life insurance.
Key Responsibilities
- Establish and maintain customer relationships to promote State Farm products.
- Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate customers about insurance options and work with the agent to establish and meet marketing goals.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Collaborate with the agent to identify and support local community events.
Requirements
- Interest in marketing products and services based on customer needs.
- Excellent interpersonal, communication, and problem-solving skills.
- Proactivity, self-motivation, and attention to detail.
- Ability to work in a team environment and multi-task.
- Bilingual - Spanish preferred.
- Property and Casualty license (must be able to obtain). Life and Health license (must be able to obtain).
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