Customer Service Fraud Specialist

hace 8 horas


San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Fraud Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers while ensuring the integrity of our systems and processes.

About the Role
  • Provide outstanding customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Verify customer transactions and identify potential fraud risks using established guidelines and protocols.
  • Work collaboratively with internal teams to investigate and resolve complex customer complaints.
  • Analyze data and identify trends to improve our customer service processes and prevent fraudulent activity.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • At least two years of experience in a customer service environment, preferably in a call center setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of Windows Microsoft Office applications (Word, Excel, PowerPoint, etc.).
Working Conditions

This is a part-time position that requires flexibility and availability to work varying shifts, including evenings and weekends.

What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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