Customer Service Representative

hace 2 meses


San Juan, San Juan, Puerto Rico Casa Condado Hotel A tiempo completo

About Casa Condado Hotel

Casa Condado Hotel & Residences Boutique Hotel is a premier hotel located in the heart of Condado, San Juan, Puerto Rico. We are seeking a highly skilled and motivated Front Desk Agent to join our team.

Job Summary

We are looking for a customer-focused individual to work part-time or full-time shifts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage hotel front desk operations, including check-in, check-out, and room assignments.
  • Provide information about hotel amenities, services, and local attractions.
  • Maintain a high level of knowledge about hotel policies, procedures, and services.
  • Work collaboratively with other departments to ensure excellent guest satisfaction.

Requirements:

  • Prior experience as a Front Desk Agent or in a similar customer-facing role.
  • Excellent communication and problem-solving skills.


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