Customer Service Representative
hace 2 semanas
About Casa Condado Hotel
Casa Condado Hotel & Residences Boutique Hotel is a premier hotel located in the heart of Condado, San Juan, Puerto Rico. We are seeking a highly skilled and motivated Front Desk Agent to join our team.
Job Summary
We are looking for a customer-focused individual to work part-time or full-time shifts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Manage hotel front desk operations, including check-in, check-out, and room assignments.
- Provide information about hotel amenities, services, and local attractions.
- Maintain a high level of knowledge about hotel policies, procedures, and services.
- Work collaboratively with other departments to ensure excellent guest satisfaction.
Requirements:
- Prior experience as a Front Desk Agent or in a similar customer-facing role.
- Excellent communication and problem-solving skills.
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