Sales and Customer Service Professional

hace 4 semanas


Coto Laurel Barrio, Puerto Rico Galaxy Electronics Associates Inc A tiempo completo
Job Summary

Galaxy Electronics Associates Inc is seeking a highly skilled Inside Sales/Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction.

Responsibilities
  • Receive and respond to customer calls and emails in a timely and professional manner
  • Identify customer needs and provide solutions using premade scripts and best practices in customer service techniques
  • Document all customer interactions and maintain accurate records
  • Meet personal and team sales and customer service quotas
  • Attend training sessions to stay up-to-date on industry practices and company policies
Qualifications
  • High school diploma or equivalent
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and prioritize tasks effectively
  • Proficiency in using computers and customer management software


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