Sales and Service Director
hace 4 semanas
Job Summary:
As a Sales and Service Leader at Sephora, you will be responsible for implementing sales and service experiences that meet Sephora's standards. You will support and coach team members in selling, service, and operations, and execute our client service model and sales strategies to drive customer engagement. You will also ensure compliance with store standards and maintain a professional environment. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.
Key Responsibilities:
• Implement sales and service experiences that meet Sephora's standards
• Support and coach team members in selling, service, and operations
• Execute our client service model and sales strategies to drive customer engagement
• Ensure compliance with store standards and maintain a professional environment
• Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success
Qualifications/Experience:
• Prior leadership experience, preferably in retail sales or services
• Passion for client service and teamwork
• Strong communication skills, ability to multitask
• Resilience and adaptability to changing store priorities
• Flexible availability to work during peak retail hours
• Consistent and reliable attendance
• Ability to lift and carry up to 50 pounds
About Sephora:
Sephora is an equal opportunity employer and values a diverse and inclusive workplace. We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We offer comprehensive healthcare and wellbeing benefits based on eligibility, and our hourly pay ranges from $27.15 to $35.50. We also offer a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week.
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