Customer Service Representative

hace 4 semanas


Coto Laurel Barrio, Puerto Rico Nextcar Rental A tiempo completo
Job Summary

We are seeking a highly motivated and customer-focused Reservation Sales Agent to join our team at Nextcar Rental. As a key member of our contact center, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Respond to customer inquiries in a friendly and professional manner, utilizing established telephone techniques and etiquette.
  • Interact with customers by phone or computer to provide information about products and services, take orders, or handle and document complaints or escalations.
  • Display courteous, professional customer service and sales skills that reflect positively upon the company.
  • Sell company programs and services to customers in an effort to enhance customer experience, maximize sales opportunities, and meet service/sales targets set by management.
Requirements
  • A high school diploma or equivalent is required.
  • Two years of experience in a customer service or sales role is preferred.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively in a team environment.
  • Possession of a valid driver's license and maintenance of an acceptable driving record is required.
Benefits
  • Competitive compensation and commission structure.
  • Employee-owned free shares.
  • Direct deposit and 401(k) plan.
  • Medical, dental, disability, and life insurance.
  • Flexible spending accounts and medical spending and dependent care reimbursement accounts.
  • Flexible schedule and flexible work hours.
  • Paid holidays, paid time off, and bereavement leave.
  • Formal on-the-job training program.
  • Credit union membership.
  • Free parking.


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