IT Operations Support Analyst

hace 7 días


San Juan, San Juan, Puerto Rico First BanCorp A tiempo completo

Job Summary

The IT Operations Support Analyst is responsible for the development, implementation, and administration of systems and projects in the IT Operations Department. This role requires a strong understanding of IT operations, ITIL, and ITSMF, as well as programming skills and knowledge of information technology systems and applications within the banking industry.

Key Responsibilities

  • Coordinate and implement IT projects
  • Analyze, recommend, and develop reports for administrative needs
  • Design and develop dashboards for SLAs, KPIs, and KRIs
  • Develop and administer systems as needed
  • Use programming tools to manage and extract data from databases
  • Participate in requirements gathering, design, development, testing, and implementation of solutions

Requirements

  • Bachelor's degree in Management Information Systems or related field
  • Three to five years of experience in a related job
  • Experience in administration of technology projects and interacting with external and internal resources
  • Financial institution experience desirable

What We Offer

First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.



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