IT Technical Specialist

hace 4 semanas

San Juan, San Juan, Puerto Rico Staar Surgical A tiempo completo
Job Title: IT Technical Specialist I

Job Summary: We are seeking an IT Technical Specialist I to join our Information Technology team at Staar Surgical. As an IT Technical Specialist I, you will play a critical role in supporting IT business solutions and roadmaps, working closely with the business and across the Information Technology organization.

Main Responsibilities:

  • Provide helpdesk and deskside services to support IT business solutions and roadmaps.
  • Support local systems infrastructure, including planning, implementation, and integration.
  • Install, maintain, and administer endpoints, including hardware, software, and various configurations.
  • Work with general direction and supervision to develop solutions that are thorough, practical, and consistent with functional or customer objectives.
  • May be responsible for specific programs, customers, and/or projects.
  • Update leadership on project/activity status.
  • Perform periodic inspections of assigned helpdesk and deskside services to ensure policies are being maintained.
  • Manage helpdesk and deskside service levels, and Staar Surgical owned inventory.
  • Plan and coordinate with various cross-functional teams and vendors to ensure desktop/deskside technology standards are adhered to, implemented, and future capacity/scalability needs are met.
  • Perform maintenance on existing operating systems and hardware.
  • Investigate and resolve system problems and performance issues.
  • Schedule and coordinate installation and maintenance of software/hardware, and necessary communication.
  • Perform initial root cause analysis on failed components, implement corrective measures, and escalate appropriately.
  • Responsible for following company-specific systems engineering standards.
  • Plan and coordinate with various cross-functional teams and vendors to ensure present and future capacity/scalability.
  • Work with systems and network engineer group to support local IT infrastructure.
  • Participate in design of new helpdesk and deskside services projects.
  • Manage multiple activities related to helpdesk and deskside services.
  • Serve as helpdesk and deskside services representative in cross-functional projects.
  • Troubleshooting skills with current versions of relevant technology.
  • Build relationships with customers to improve services.
  • Actively seek to develop and apply understanding of industry standards, best practices, and emerging technologies to improve operations and reduce costs.

Requirements:

  • Associate's degree or a Bachelor's degree with an Information Technology focus or equivalent combination of education/experience.
  • CompTIA A certification preferred but not required.
  • CompTIA Network certification preferred but not required.
  • Minimum 1 to 2 years preferred relevant experience or equivalent combination of education and work experience.

Skills:

  • Expanding knowledge of related disciplinary areas.
  • Enhances own knowledge through understanding business trends and objectives.
  • Understands and foresees implications of decisions.
  • Places issues in context of organizational and functional objectives.
  • Applies project management techniques.
  • Experience providing support services for laptops, PC's, phones, and PC peripheral devices such as printers, docking stations, and monitors in a work environment.
  • Experience with using incident and problem management platforms.
  • Able to create detailed technical documentation.
  • Excellent customer service skills.
  • Excellent verbal and written communications skills.
  • Proficient knowledge in supporting Windows Desktops, including operating systems, hardware, encryption, anti-virus, and peripherals.
  • Proficient knowledge in supporting manufacturing operations technology, such as barcode label printers, barcode scanners (handheld and VMU's), device management, and alerting, and PLC/SCADA.

Pay Range: $75-90k. Final compensation will depend on experience.

Equal Opportunity/Affirmative Action Employer: Staar Surgical is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.

  • IT Specialist Consultant

    hace 4 semanas

    San Juan, San Juan, Puerto Rico It Developers Group A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced IT Specialist Consultant to provide technical support services necessary to the operation, maintenance, modification, and enhancements of a system. The ideal candidate will have a strong background in computer systems, hardware, and software, and be able to troubleshoot and repair complex technical...

  • IT Integration Specialist Consultant

    hace 4 semanas

    San Juan, San Juan, Puerto Rico It Developers Group A tiempo completo

    IT Integration Specialist ConsultantWe are seeking a highly skilled and experienced IT Integration Specialist Consultant to join our team at It Developers Group. The ideal candidate will have a strong background in computer science and management information systems, with a proven track record of implementing and overseeing the integration of complex...

  • IT Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico Avancez Assembly A tiempo completo

    IT Specialist Job SummaryAvancez Assembly is seeking a highly skilled IT Specialist to maintain and improve the technical systems of our facility. As a key member of our team, you will be responsible for ensuring that our team members have the technology they need to complete their work and that our company's important files and information remain safe and...

  • IT Technical Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico Waldorf University A tiempo completo

    Job Title: IT Technical Support RepresentativeJob Summary: Waldorf University is seeking a highly skilled and experienced IT Technical Support Representative to join our team in Forest City, IA. As a key member of our IT Department, you will be responsible for providing exceptional technical support and maintenance services to our students, faculty, and...

  • IT Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico Collegis Llc A tiempo completo

    Job Title: IT Support SpecialistCollegis Education is a leading provider of education solutions for colleges and universities. We are seeking an IT Support Specialist to join our team in Oak Brook, IL.Job Summary:The IT Support Specialist will provide exceptional customer and managed IT services to our clients and employees. This role will involve providing...

  • IT Support Specialist

    hace 2 semanas

    San Juan, San Juan, Puerto Rico Equiliem A tiempo completo

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Equiliem. As a key member of our IT department, you will be responsible for providing technical support to our customers' laboratory IT environments.Key ResponsibilitiesImplement, monitor, and provide technical support for customer laboratory IT environmentsImplement customer...

  • IT Senior Auditor Specialist

    hace 6 días

    San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo

    Company OverviewPopular Bank is a leading financial institution that prides itself on its commitment to excellence and customer satisfaction.Job Title: IT Senior Auditor SpecialistWe are seeking a highly skilled IT Senior Auditor Specialist to join our team in this exciting opportunity.Salary: $120,000 - $180,000 per yearThis role offers a competitive salary...

  • Technical Support Specialist

    hace 3 horas

    San Juan, San Juan, Puerto Rico UnitedHealth Group A tiempo completo

    Optum, a global organization that delivers care and technology to improve health outcomes, is seeking a skilled Technical Support Specialist. In this role, you will play a critical part in connecting people with the care and resources they need to live healthier lives.The work involves providing technical support and issue resolution to internal and external...

  • IT Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico First Health Care of Puerto Rico A tiempo completo

    Job SummaryFHCHS of PR, Inc. is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for maintaining, analyzing, diagnosing, and repairing computer systems, printers, and peripherals.Key Responsibilities:Maintain and upgrade computer systems, printers, and peripherals.Perform routine maintenance tasks,...

  • Technical Support Specialist

    hace 2 semanas

    San Juan, San Juan, Puerto Rico First Health Care of Puerto Rico A tiempo completo

    Job Title: Technical Support SpecialistAt First Health Care of Puerto Rico, we are seeking a dedicated and skilled Technical Support Specialist to join our team. This role is responsible for maintaining, analyzing, diagnosing, and repairing computer systems, printers, and peripherals. The successful candidate will be responsible for performing routine...

  • IT Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico West Suburban Medical Center A tiempo completo

    Job Summary: We are seeking a skilled IT Support Specialist to join our team at West Suburban Medical Center. The successful candidate will be responsible for installing and de-installing desktop hardware and software, as well as providing technical support to users.Key Responsibilities:* Install and de-install desktop hardware and software* Provide...

  • Technical Support Specialist

    hace 6 días

    San Juan, San Juan, Puerto Rico Kelly Services, Inc. A tiempo completo

    Unlock Your Career PotentialWe are seeking a highly motivated and detail-oriented Technical Support Specialist - Customer Service to join our team in San Juan, Puerto Rico. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and resolving technical issues.About the Role:As a Technical Support...

  • Technical Sales Specialist

    hace 2 semanas

    San Juan, San Juan, Puerto Rico Invid A tiempo completo

    Job DescriptionAs a Technical Pre-Sales Representative at Invid, you will play a crucial role in supporting our sales team by providing technical expertise to customers. Your primary responsibilities will include understanding our products or services in detail, demonstrating them to potential clients, and addressing any technical questions or concerns they...

  • Customer Service Engineer

    hace 4 semanas

    San Juan, San Juan, Puerto Rico IT Concepts A tiempo completo

    Job Title: Customer Service EngineerWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.Responsibilities:Provide technical support...

  • Technical Network and Voice Systems Specialist

    hace 21 horas

    San Juan, San Juan, Puerto Rico SMX USA A tiempo completo

    About SMX USASMX USA is a leading provider of innovative IT solutions, delivering high-quality services to its clients. Our team of experts works tirelessly to ensure that our clients' technology needs are met efficiently and effectively.SalaryThe estimated annual salary for this position is $85,000 - $110,000, depending on experience and qualifications.Job...

  • Quality Assurance Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico Mentor Technical Group A tiempo completo

    Job Title: C&Q SpecialistMentor Technical Group is a world leader in life science engineering and technical solutions, providing comprehensive support and solutions for the FDA-regulated industry.Job Summary:We are seeking a highly skilled C&Q Specialist to join our team. As a C&Q Specialist, you will serve as a focal point for facility commissioning and...

  • IT Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico First Health Care of Puerto Rico A tiempo completo

    Job Title: IT Support TechnicianJob Summary:FHCHS of PR, Inc. is seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for maintaining, analyzing, diagnosing, and repairing computer systems, printers, and peripherals.Key Responsibilities:Maintain and upgrade computer systems, printers, and peripherals...

  • Help Desk Technical Support Specialist

    hace 4 semanas

    San Juan, San Juan, Puerto Rico Huntington Ingalls Industries A tiempo completo

    Job Title: Help Desk Technical Support SpecialistJob Summary:We are seeking a highly skilled Help Desk Technical Support Specialist to join our team at Huntington Ingalls Industries (HII). As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone or self-service ticket in support...

  • Training and Development Expert

    hace 4 semanas

    San Juan, San Juan, Puerto Rico It Developers Group A tiempo completo

    Training Specialist ConsultantWe are seeking a highly skilled and experienced professional to fill this key role.Key Responsibilities:Serves as instructor in delivering training and development programs for IT systems, processes, and technologies.Conducts research necessary to develop, revise, or select training and development courses.Develops instructor...

  • IT Infrastructure Specialist

    hace 2 semanas

    San Juan, San Juan, Puerto Rico Firma de Reclutamiento en PR A tiempo completo

    Job Summary: We are seeking a highly skilled IT Infrastructure Specialist to join our team at Firma de Reclutamiento en PR. The ideal candidate will have a strong background in web administration and cloud infrastructure.Responsibilities:Design, install, configure, and maintain assigned technologies.Create OS-level scripts to automate tasks.Ensure that...