Sales Channel Manager

hace 6 días


San Juan, San Juan, Puerto Rico Oriental A tiempo completo
Sales Channel Manager

At Oriental, we're looking for a highly skilled Sales Channel Manager to join our team in San Juan, PR. This is a full-time position that offers a competitive salary of $70,000 - $90,000 per year.

About the Role:

The Sales Channel Manager will be responsible for overseeing a team of associates, ensuring they meet performance expectations and establish individual and team goals according to strategies. They will constantly monitor conversion rates, provide coaching, and ensure compliance requirements.

The ideal candidate will have a Bachelor's degree in Business Administration, Accounting, or a related field, and three years of experience in Telemarketing, Call Center, Branches, and/or retail sales management environment. One year of supervisory experience is required.

Key Responsibilities:
  • Oversee team of associates, making sure they meet performance expectations.
  • Establish and assign individual and team goals according to strategies and define deadlines.
  • Constantly monitor conversion rates to enhance agent's performance while serving as a mentor providing constructive feedback.
  • Evaluate and adjust call scripts to ensure interactions with customers comply with state telemarketing regulations and department service quality standards.
  • Monitor calls and/or customer interactions to ensure Quality of Experience on all interactions with customers.
  • Provide solutions based on customers' needs to promote adoption and growth of digital channels.
  • Ensure the customer's understanding and full usage of all services related to the contracted products, ensuring retention and customer satisfaction with profitable results.
Requirements:
  • Bachelor's degree in Business Administration, Accounting, or a related field.
  • Three years of experience in Telemarketing, Call Center, Branches, and/or retail sales management environment.
  • One year of supervisory experience.
  • Exceptional leadership and analytical skills, including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
  • Fully bilingual - English and Spanish (written and verbal) required.

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