Administrative Support Specialist

hace 4 días


San Juan, San Juan, Puerto Rico Pearl A tiempo completo
About the Opportunity:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Pearl. As a key member of our support staff, you will provide exceptional administrative assistance to our leadership team while managing billing and financial processes with precision.

Job Overview:

This role is ideal for a professional who excels in multitasking, has strong organizational skills, and can maintain confidentiality when handling sensitive information. You will work closely with our leadership team to ensure seamless operations, efficient communication, and timely resolution of issues.

You will be responsible for overseeing calendars, scheduling appointments, coordinating meetings, and preparing materials for executive presentations. Additionally, you will manage executive email inboxes, respond to client inquiries, and facilitate communication between clients, therapists, and insurance providers.

In this role, you will also have the opportunity to contribute to the growth and development of our organization by identifying areas for process improvement and implementing changes that enhance our efficiency and productivity.

Key Responsibilities:
  • Executive Support:
    • Oversee calendars and schedule appointments for the leadership team
    • Prepare and organize materials for executive presentations
    • Manage executive email inboxes and respond to client inquiries
  • Billing and Financial Management:
    • Handle health insurance billing, including claims management and resubmitting denied claims
    • Manage end-to-end client billing processes, ensuring accurate and timely invoicing
    • Follow up on outstanding payments and resolve billing issues efficiently
  • Operational Coordination:
    • Serve as the central point of contact for administrative inquiries and internal communications
    • Facilitate the onboarding of new team members
    • Maintain and update client records, adhering to confidentiality and HIPAA compliance standards
    Requirements:
    • Experience in mental health care or related fields
    • Bilingual in Spanish and English (written and verbal)
    • 3-5 years in administrative or billing roles, ideally in healthcare or therapy settings
    • Strong organizational, multitasking, and attention-to-detail skills
    • Proficient in billing tools like QuickBooks or Microsoft Excel
    • Knowledge of insurance billing and HIPAA compliance preferred
    Compensation Package:
    • Competitive Salary: Up to $9,500 per month, based on experience and skills
    • Remote Work: Fully remote—work from anywhere
    • Generous PTO: Ample paid time off to rest and recharge
    • Health Coverage: HMO coverage after 3 months for full-time employees
    • Direct Mentorship: Grow through guidance from international industry experts
    • Learning & Development: Ongoing access to resources for professional growth
    • Global Networking: Work and connect with professionals around the world
    • Work-Life Balance: Flexible hours that support a healthy work-life balance


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