Medical Support Coordinator

hace 1 mes


San Juan, San Juan, Puerto Rico UnitedHealth Group A tiempo completo
About Us

At UnitedHealth Group, we strive to make a positive impact on the communities we serve. As a global organization, we deliver care and aid individuals in living healthier lives through technology. Our team is committed to connecting people with the necessary resources, pharmacy benefits, data, and support to feel their best.

About the Job

We are seeking an experienced Medical Support Coordinator to join our team. This full-time position will be responsible for supporting the successful implementation and execution of all pharmacy programs and processes. You will work closely with our pharmacy staff to ensure that applicable program processes and operational responsibilities are met.

Primary Responsibilities:
  • Respond to escalated pharmacy inquiries from various communication venues.
  • Coordinate and assist initial screening of MAP enrollment requests via multiple channels.
  • Conduct in-bound and out-bound calls for program requirements, including patient scheduling, surveys/screenings, reminder calls, census management, and distribution of materials.
  • Initiate the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance.
  • Collect and maintain eligibility information in a confidential manner.
  • Interview applicants by phone for program requirements.
  • Enter all assigned applications within a specified time frame to ensure eligibility deadlines are met.
  • Exhibit excellent phone and communication skills while providing complete and accurate information to customers.
  • Adhere to assigned schedule and quality metrics.
  • Use a multi-lined telephonic system to answer calls regarding eligibility requirements.
  • Maintain awareness of program qualifications to troubleshoot problems that may arise during the eligibility process.
  • Complete calls/assignments and ensure census management, productivity weekly and monthly standards are met.
  • Provide clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports.
  • Provide excellent customer service by serving as a resource to internal and external customers.
  • Attend required meetings and participate in special committees as needed.
Benefits and Requirements

This position offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Required qualifications include 1+ years of customer service, call center, or administrative support experience, medical terminology knowledge or familiarity, and proficiency in Microsoft Office products, including Word and Outlook. Professional proficiency in both English and Spanish is also required. Preferred qualifications include Certified Medical Assistant training or certification, experience in a medical setting, and Pharmacy Technician experience or training. At UnitedHealth Group, we value diversity and inclusion and are an equal employment opportunity/affirmative action employer.


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