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Asset Protection Recovery Specialist

hace 1 mes


San Juan, San Juan, Puerto Rico Transformco A tiempo completo
Job Description

The Asset Protection Recovery Associate plays a critical role in ensuring the accuracy and efficiency of merchandise returns at Transformco stores. This position is responsible for verifying the accuracy of return classifications, executing Merchandise Return Notifications, and performing minor repairs on non-defective store stock items.

Key Responsibilities:
  • Recover merchandise returns from sales floor and mark out defective items daily.
  • Inspect merchandise to determine whether it should stay in the store or be shipped out to service using the National Product Services (NPS) system.
  • Review and complete minor cosmetic repairs of non-defective store stock items, including lawn & garden, entertainment, power tools, vacuum cleaners, appliances, and sporting goods.
  • Determine correct return locations (vendor or Central Return Center) and prepare merchandise for shipping (packing, palletizing, etc.).
  • Prepare and maintain all documentation for returns.
  • Complete required maintenance to the Markdown Recording system or RGI system.
  • Review Merchandise Return Notifications to ensure deadlines are met and inventory counts are updated.
  • Verify processing and validate store credit, ensuring that the store is meeting merchandise processing standards.
  • Ensure that all returns processed are performed on a daily basis.
  • Ensure pallets going to the CRC are built correctly and that merchandise is placed on the pallet to avoid any damage resulting in loss of credit.
  • Ratchet Refurbishing – Refurbish ratchets to standards set by the Business.
  • Save the Sale – Actively participate in inspecting and doing minor repairs while the member waits in an attempt to save a sale from being returned, including lawn & garden, entertainment, power tools, vacuum cleaners, etc.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in a related field, such as retail or inventory management.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic knowledge of inventory management systems and procedures.