Hardware Asset Manager Lead

hace 4 días


San Juan, San Juan, Puerto Rico Optum A tiempo completo
Job Description

We are seeking a highly skilled Hardware Asset Manager Lead to join our team at Optum. As a key member of our IT department, you will be responsible for the daily and long-term strategic management of technology related to end user hardware within the organization throughout its asset lifecycle.

This includes planning, forecasting, procurement, configuration, imaging, deployment, record tracking, monitoring, maintenance, recovery and disposal to ensure compliance with company and vendor contracts.

Primary Responsibilities:
  1. Create and manage hardware forecast based on business demand
  2. Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle
  3. Act as 2nd level escalation point of contact for IT Hardware related issues and help align multiple groups around a single objective for resolution
  4. Conduct audit for all hardware systems if team members meet the SLA of our internal tools such as Service now
  5. Conduct Inventory Tool audit and ensure team members update asset inventory with correct lifecycle status
  6. Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
  7. Propose and take lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
  8. Overall disposal in charge of IT hardware assets including securing pre-approval from leaders
  9. Ensure monthly Management Business Objectives (MBO) targets are met
  10. Provide support for customer inquiries and issues in a manner that sustains confidence and positive outcomes
Required Skills and Qualifications

To be successful in this role, you will need:

  • 5+ years of experience in Hardware Asset Management
  • 2+ years of Supervisory experience in Hardware Asset Management
  • Knowledgeable and experienced in Windows OS
  • Knowledgeable and experienced in ServiceNow, HPSM, or any IT ticketing tool
  • Knowledgeable and experienced in MECM (Microsoft Endpoint Configuration Manager)
  • Intermediate or Advanced skills in Excel
  • Basic experience with MS Office 365
  • Fully Bilingual (Spanish and English)
  • Available to report onsite to our MH and POP locations
Benefits

We offer a competitive salary of $85,000 per year and a range of benefits, including:

  • A comprehensive health insurance package
  • A generous retirement plan
  • Flexible paid time off
  • A range of employee discounts
About Us

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We are committed to creating a healthier atmosphere through diversity, equity and inclusion.

At Optum, we value talent and creativity, and we strive to create an environment that allows our employees to grow and develop their skills. If you are passionate about making a difference in people's lives, we would love to hear from you


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