Slot Operations Supervisor

hace 2 semanas


Beatriz Barrio, Puerto Rico Resorts World New York A tiempo completo

Essential Functions:

Slot Operations Supervision

Our ideal candidate will supervise Slot Attendants while developing and implementing effective strategies for managing customer service in the Slot Operations Department. They will review and evaluate team performance, taking corrective action as needed to maintain performance standards. Additionally, they will create weekly and daily schedules, ensuring effective recruitment, hiring, training, recognition, coaching, and counseling throughout assigned departments.

Key Responsibilities:

  • Ensuring the application of federal currency reporting standards
  • Providing courteous and helpful information to guests
  • Responding to guest complaints in a considerate, professional, and positive manner
  • Maintaining meticulous security of keys, radios, and other devices issued to team members
  • Complying with company safety standards

Core Competencies:

  • Demonstrating consistent regard and dedication to guests, vendors, colleagues, and the Company
  • Exhibiting respectful consideration of viewpoints, situations, and others
  • Prioritizing the guest at the forefront of every decision

Requirements:

  • Strong people skills to interact with guests and team members
  • Ability to analyze situations and make decisions in a fast-paced environment
  • Ability to maintain composure and a positive approach when dealing with guests
  • Previous experience using Smart Phones and/or Tablets is preferred
  • Strong computer skills and ability to learn new programs quickly

Knowledge and Work Experience:

  • Must be 21 years or older
  • BA/BS in hospitality or a related field, or a combination of education and related experience
  • Five (5) years of experience in a guest service or customer service driven industry, with a minimum of three (3) years in a supervisor/manager role in a high-volume, complex resort casino environment

Licenses and Certifications:

  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

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