Assistant Group Supervisor

hace 2 semanas

Coto Laurel Barrio, Puerto Rico Johns Hopkins Applied Physics Laboratory A tiempo completo

Job Summary

We are seeking an experienced IT professional to serve as an Assistant Group Supervisor in our Classified Enterprise Operations Support team. The successful candidate will provide leadership, vision, and strategic guidance to a team of highly technical professionals delivering IT services and security compliance on IC and DoD classified enterprise networks.

Key Responsibilities

  • Work with group management to lead and mentor a team of 50+ highly technical professionals.
  • Help develop strategy, provide direction, maintain budget, and implement plans to meet the ICS group and department objectives.
  • Build strong and effective working relationships with leadership across APL to improve/maintain positive customer satisfaction.
  • Provide leadership to section supervisors regarding all aspects of managing their staff, including recruiting, on-boarding, retention, tasking, coaching and career counseling, as well as salary and performance management.
  • Assist in managing enterprise technical services to maintain maximum uptime on all enterprise service offerings across multiple networks.
  • Assist in implementing security compliance through Risk Management Framework (RMF) requirements to ensure internal and government compliance at all times.
  • Work closely with the Group Supervisor to design, develop, and implement group-wide initiatives focused on increasing operations efficiencies and building a more collaborative, innovative work environment with a strong team culture.
  • Assist with Group's budget to ensure spending is within targets while managing workload and coverage.

Qualifications

  • Bachelor's degree in Information Systems or related field, or equivalent years of professional IT work experience.
  • At least 10+ years of IT Operations and Service Delivery experience or related field with at least 5+ of the years in a leadership role leading a highly technical cross-functional IT team of 10+ staff, preferably of classified networks and systems.
  • At least 5 years of recent experience working in DoD classified environments, with a strong working knowledge of the National Industrial Security Program Operating Manual (NISPOM), Risk Management Framework (RMF), and the Defense Counterintelligence and Security Agency (DCSA) inspection processes, Information Assurance Vulnerability Management (IAVM) and policy requirements.
  • Proven track record of successfully passing DoD and other government agency inspections.
  • Demonstrated skills in leadership, strategic thinking, hiring, team and culture building, coaching, performance management and complex problem solving.
  • Are self-motivated with exceptional teamwork and interpersonal skills, possessing the ability to establish relationships and effectively communicate in both written and verbal formats with all levels of staff.
  • A current DoD 8570 IAM Level II Certification or the ability to obtain within 6 months of hire.
  • An active Secret security clearance and have the ability to meet the requirements for obtaining a Top Secret//SCI level security clearance.
  • A willingness and ability to work primarily onsite, occasional weekends and after hours work to handle and/or complete critical project/work-related business needs.

Preferred Qualifications

  • Possess a Master's degree in Information Systems, or related field.
  • Have advanced experience with Network Management, System Administration, Help Desk management, or Information Security.
  • Have experience as a direct supervisor or Project Manager within a matrixed environment leading IT effort involving at least 15 people.
  • Have experience with ITIL, Service Management, and Operations Management.

About Us

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space, and science challenges. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

We celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area.

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