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Front Desk Operations Supervisor
hace 2 meses
Job Summary: We are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team. As a key member of our hospitality operations team, you will be responsible for overseeing front desk operations, providing exceptional guest service, and leading a team of front office staff. If you have a passion for delivering outstanding customer experiences and a proven track record of leadership, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Oversee front desk operations, ensuring seamless guest check-in and check-out processes
- Provide exceptional guest service, responding to guest inquiries and resolving any issues that may arise
- Lead and motivate a team of front office staff, providing guidance and support to ensure consistent customer service
- Monitor lobby traffic and adjust staffing levels accordingly to ensure efficient service delivery
- Train and develop front office staff, ensuring they have the skills and knowledge needed to provide exceptional guest experiences
About Us: Hilton is a leading global hospitality company, dedicated to delivering exceptional guest experiences across our global brands. Our vision is to fill the earth with the light and warmth of hospitality, and we are committed to creating remarkable hospitality experiences around the world every day.
What We Look For:
- Proven leadership and management experience in a hospitality or customer-facing environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
How to Apply: If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
