Front Desk Hotel Representative
hace 2 semanas
Job Summary
We are seeking a skilled Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities
- Greet and communicate cordially with guests, checking them in and out of the hotel in a prompt and professional manner.
- Assist in pre-registration and blocking of reservations as needed.
- Promptly and accurately process all charges.
- Manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges.
- Review reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts, and procedures for handling each.
- Take reservations and follow cancellation procedures when necessary.
Requirements
Our Ideal Candidate
- High work ethic and self-initiative.
- Ability to work varying schedules, including nights, weekends, and holidays.
- Team player who enjoys providing great experiences for our guests.
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