Hotel Operations Manager

hace 2 semanas


San Juan, San Juan, Puerto Rico Dreamers Welcome A tiempo completo

Job Summary:
We at Dreamers Welcome are seeking a seasoned Hotel Operations Manager to oversee the daily operations of our hospitality property. As a leader in the hospitality industry, you will possess a deep understanding of hotel management, with a strong focus on guest services and revenue management. This role requires a supervisor with excellent communication skills, both verbally and written, to ensure a seamless and enjoyable stay for our guests.


Key Responsibilities:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Supervise and manage hotel staff, including front desk agents, housekeeping, and food and beverage servers.
- Provide exceptional guest services, ensuring that every guest has a positive experience at our hotel.
- Monitor and improve hotel operations, identifying areas for improvement and implementing changes as needed.
- Coordinate with other departments, such as sales and marketing, to ensure that our hotel is well-represented and that we are meeting our revenue goals.


Requirements:
- Proven experience in hospitality management, with a focus on hotel management.
- Strong background in guest services and guest relations.
- Expertise in revenue management and budgeting.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong supervisory and human resources skills.


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