Manager, Office Experience
hace 5 meses
What you’ll do
In a few words…
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning...
Our Talent Strategy team is key to the growth and support of our Abarcans' journey to #PBMAwesome Our team includes Talent Acquisition, who build up dream teams while ensuring all hiring managers have guidance on the recruitment process. Then come our team of experts in Talent Benefits and Operations, who watch out for the well-being, compensation, and perks of our employees. Meanwhile, the Talent Learning & Development team takes our Abarcans on the path through their career with trainings, development bootcamps and engagement activities. Lastly, the Office Management and Facilities team ensures all runs smooth as a whistle when it comes to our facilities… and they keep that #ShakeItOff going through organizing and running company events
As a Manager of Office Experience you will lead everything related to Abarca’s physical offices. You will guide, mentor and schedule your team to ensure all purchases for equipment are on-time, workplace situations are resolved, and administrative support for executive staff, employees and clients is achieved. Focusing on hospitality will help you support all administrative areas related to the facilities and office management.
The fundamentals for the job…
Manage general office functions including purchasing of business equipment and supplies, building/office maintenance, employee seating, and facilities. Understand and listen to employee needs, showing empathy and creativity in solving workplace situations. Develop and maintain relationships with vendors and suppliers regarding office, team enhancement activities, and facility needs. Provide project and administrative support (as needed) that may require interfacing with clients, consultants, and vendors. Ensure effective interdepartmental coordination between the Executive Office and other departments, as well as between divisions of the Abarca to plan and execute on area projects while delivering the highest quality of service. Manage the Internal ticket request system for operational effectiveness and reporting. Ensure a timely response to employee requests or input regarding office equipment, furniture, supplies, and building maintenance issues, and escalate these through the proper channels. Secure scheduling of travel arrangements and accommodations for consultants and employees. Coordinate and provide administrative support to Executives and Senior Leaders regarding expense reports, meetings and event coordination, onboarding tasks, and travel. Optimize and streamline processes to improve the workplace environment. Coach and mentor other team members and provide guidance in solving complex issues. Ensure compliance with all procurement processes and policies. Perform other duties and special projects as assigned.What you’re made of
The bold requirements…
Bachelor’s Degree in Business Administration, or relevant field. (In lieu of a degree, equivalent relevant work experience may be considered.) 8+ years of experience in Project or Office Management, Customer Service, Hospitality, or Employee & Client Experience. 3+ years of experience managing a team. Excellent organizational and problem-solving skills, be solution focused, be professional, collaborative, reliable, and have a genuine interest in providing excellent overall service Strong business acumen and proven success in driving results and solving problems. A creative mind with an ability to suggest innovative ideas and improvements. Space planning and multitasking expertise. Excellent oral and written communication skills. Bilingual fluency in English and Spanish is required. Able to respond after hours for emergencies and work outside of designated hours as needed.That something extra we´d love to see…
Organization Guru Analytical & Critical Thinking Challenge Accepted Responsible and Accountable Customer Service OrientedPhysical requirements…
Must be able to access and navigate each department at the organization’s facilities. Able to lift 50 pounds. Sedentary work that primarily involves sitting/standing.-
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